Introduction
At CheckKardo.com, customer satisfaction is our top priority. We strive to provide high-quality pre-delivery inspection (PDI) services for vehicles. If you are not entirely satisfied with your service, please review our refund and return policy outlined below.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Service Issues: If the service provided was not as described or if there were significant issues with the inspection process.
- Cancellation: If you cancel your booking within the specified cancellation period outlined in our terms and conditions.
Non-Refundable Situations
Refunds will not be issued in the following situations:
- Late Cancellations: Cancellations made outside the specified cancellation period.
- Completed Services: Once the service has been completed as described and a detailed report has been provided.
- Incorrect Information: If the information provided during the booking process was inaccurate or incomplete, leading to issues with the service.
Cancellation Policy
- Advance Notice: Cancellations must be made at least 24 hours before the scheduled service time to be eligible for a refund.
- How to Cancel: To cancel a booking, please contact our customer support team via email at support@checkkardo.com or by phone at [Your Phone Number].
Refund Process
- Requesting a Refund: To request a refund, please contact our customer support team with your booking details and a description of the issue.
- Processing Time: Refund requests will be reviewed within 7 business days. If approved, refunds will be processed to the original payment method within 10 business days.
- Communication: You will be notified via email once your refund request has been approved and processed.
Partial Refunds
In certain situations, partial refunds may be granted:
- Partial Service Completion: If only part of the service was completed due to unforeseen circumstances.
- Service Discrepancies: If there were minor discrepancies in the service provided.